The second-hand marketplace Shoppers Voice Displeasure About Size Updates

Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.

The second-hand shopping app has revised its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.

Social Media Backlash

Countless users and merchants are expressing on platforms saying Vinted listings now show an altered size classification versus the original listing because of the remapping.

The company said the updated approach better aligns with similar services.

The platform has recommended to review their products and manually change the size if necessary, causing user dissatisfaction.

Sizing System Updates

Before the change, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.

With some products, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.

Member Stories

A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," which is what Vinted now does.

A different member, from Glasgow, said garments she listed with size 14 tags were displaying on the service as size 20–22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.

Necessary Adjustments

Another shopper, from Derby, said she had been left angered by the change as she had to manually change the sizing for "all her products".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential following partial earnings loss," she said.

Service Background

The app has more than 100 million members, with 18 million British users.

It has proved a popular alternative versus similar marketplaces including eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods following member complaints.